Refund Policy

Guarantee & Refund Policy

Our Commitment To Your Confidence & Success

At Build Ecommerce Store, we want every client to feel confident, informed, and protected when working with us.

Our goal is to provide:

✅ Clear expectations
✅ Transparent communication
✅ Professional service delivery
✅ Fair policies for eligible services

We believe successful partnerships are built through trust, collaboration, and commitment from both sides.

Our Guarantee

We stand behind the quality of our services, strategies, and support.

For eligible ecommerce store-building and marketing packages, we may provide a performance-based guarantee under specific conditions.

If your store does not achieve sales results within the applicable guarantee period after completing the required process, you may qualify for a refund review, provided all policy requirements have been properly followed.

Our guarantee is designed to protect clients who actively participate in the process and allow us to implement the recommended strategies.

Profit-Sharing Partnership Option

For selected ecommerce businesses, we may offer a profit-sharing partnership model.

Under this arrangement:

  • We provide our expertise, strategies, systems, and growth support.

  • The business owner provides the required investment and operational commitment.

  • Both parties work together toward business growth.

Profit-sharing is an optional collaboration model and is not required for clients who prefer standard service-based packages.

Refund Guarantee Requirements

Refund eligibility depends on the following conditions:

✅ The purchased service must be active and properly delivered.

✅ The client must complete the required setup steps provided by our team.

✅ The client must follow recommended product, store, marketing, and content strategies.

✅ Required advertising campaigns must be launched and maintained according to the agreed strategy.

✅ Required promotional activities, including social media content creation where applicable, must be completed.

✅ The store must not generate sales during the applicable guarantee period.

If all requirements are fulfilled and the guarantee conditions are met, the client may submit a refund request.

What Is Covered

This policy applies to eligible services purchased directly from Build Ecommerce Store, including certain:

  • Ecommerce store packages

  • Pre-built store solutions

  • Store development services

  • Marketing-related packages

Coverage depends on the specific service package purchased and the terms provided at the time of purchase.

What Is Not Covered

Refunds may not be approved in situations including:

❌ Failure to follow provided instructions or recommendations

❌ Failure to complete required marketing activities

❌ Failure to provide required information, content, or approvals

❌ Stopping campaigns or business activities without consultation

❌ Sales already being generated during the applicable period

❌ Requests unrelated to the conditions of this guarantee

❌ Services purchased through special promotions or discounted offers unless otherwise stated

Client Responsibilities

Successful business growth requires cooperation.

Clients are responsible for:

  • Providing accurate business information

  • Approving required materials on time

  • Following recommended strategies

  • Maintaining required marketing activities

  • Participating in the growth process

Our strategies are designed to create opportunities, but business results can depend on multiple factors, including market conditions, product demand, customer behavior, competition, and execution.

Marketing & Advertising Responsibility

Digital marketing success requires continuous testing and optimization.

Depending on the service package, clients may need to:

✅ Approve advertising campaigns

✅ Maintain advertising budgets

✅ Publish promotional content

✅ Follow campaign recommendations

✅ Support ongoing optimization efforts

Failure to complete required actions may affect guarantee eligibility.

Advertising Budget & Campaign Funding

For all marketing, advertising, traffic-generation, and sales-related services, the service/package price paid to Build Ecommerce Store covers our professional service, strategy, campaign setup, management, optimization, and related work unless the specific package explicitly states otherwise.

Advertising spend is NOT included in the service/package price unless the package description expressly states that advertising costs are included.

Any advertising budget required to run campaigns on third-party platforms such as Meta/Facebook, Instagram, Google, TikTok, Pinterest, Snapchat, or other advertising platforms must be provided and paid by the client directly to the applicable advertising platform.

Build Ecommerce Store does not automatically provide, advance, or pay the client's advertising budget from the service fee.

The client is responsible for maintaining sufficient advertising funds and an active payment method on the applicable advertising platform throughout the campaign period.

If a client refuses, delays, or fails to provide the required advertising budget, payment method, account access, approvals, or other information necessary to launch and operate the campaign, Build Ecommerce Store cannot be held responsible for the resulting delay, lack of campaign activity, lack of traffic, or lack of sales.

Sales Targets & Performance Guarantee

Where a service or package is marketed using a sales target, including references such as "150+ Sales," such figures are subject to the specific terms, conditions, requirements, timeframe, and client responsibilities applicable to that package.

A sales target or performance guarantee does not mean that Build Ecommerce Store will personally fund the client's advertising expenses or purchase advertising traffic using its own funds.

Performance-based refund eligibility is conditional upon the client completing all required steps, including providing necessary access, information, approvals, advertising budget, payment methods, campaign cooperation, and other requirements communicated by our team.

Failure or refusal to complete any required step may make the client ineligible for a performance-based refund or guarantee.

Client-Caused Delay or Failure to Start the Process

If the client has not provided the required information, account access, advertising budget, payment method, approvals, content, or other required materials, the campaign/service process may be delayed or unable to begin.

Any guarantee or performance period that depends on the completion or launch of the required process may not begin until the necessary client requirements have been completed.

A client cannot claim that Build Ecommerce Store failed to generate the guaranteed result when the client has prevented, delayed, or failed to enable the required process.

No Refund Due to Client Non-Compliance

A refund will not be approved solely because the client did not receive the expected sales or results where the client failed to satisfy the requirements necessary for the service or performance guarantee.

Examples of client non-compliance include, but are not limited to:

  • Failure to provide the required advertising budget

  • Failure to maintain an active advertising payment method

  • Failure to provide required account or platform access

  • Failure to provide requested business, product, store, or marketing information

  • Failure to approve campaign materials or recommendations

  • Refusal or failure to launch required advertising campaigns

  • Failure to maintain required campaigns or promotional activities

  • Delaying the process after being instructed to complete required steps

  • Refusing to cooperate with the agreed marketing strategy

  • Providing incomplete or inaccurate information

  • Requesting a refund because of circumstances caused by the client's own failure to complete the required process

Order Confirmation & Acceptance of Terms

By placing an order, the client confirms that they have had the opportunity to review the applicable service/package description, pricing, inclusions, exclusions, requirements, guarantee conditions, advertising responsibilities, and refund policy before completing payment.

The client is responsible for reviewing the specific package description and applicable terms before placing an order.

Any assumption that advertising costs, third-party platform fees, media spend, or other external costs are included in the service price will not apply unless such inclusion is expressly stated in the specific package description or written agreement.

Third-Party Advertising Platforms

Build Ecommerce Store is not responsible for charges, account restrictions, ad disapprovals, suspensions, policy enforcement, outages, algorithm changes, tracking limitations, or other actions taken by third-party advertising platforms.

Third-party advertising costs are separate from Build Ecommerce Store's service fees unless expressly included in the applicable package.

Evidence Used During Refund Reviews

During a refund review, Build Ecommerce Store may consider relevant records, including:

  • Order and payment records

  • Package description and terms applicable at the time of purchase

  • Website records

  • Email correspondence

  • WhatsApp or other written communications

  • Account-access records

  • Campaign records

  • Advertising-platform records

  • Client approvals and instructions

  • Requested information and whether it was provided

  • Advertising budget and payment-method records

  • Service delivery and implementation records

  • Other relevant documentation

Refund eligibility will be determined based on the applicable package terms, client compliance, service delivery records, and the requirements of the applicable guarantee.

How To Request A Refund

To request a refund review, please contact our support team with:

  • Order number

  • Purchase date

  • Service/package name

  • Store or business information

  • Detailed reason for the request

Refund requests must be submitted within the applicable refund request period stated in your service agreement.

Refund Review Process

After receiving your request, our team will review:

  • Service delivery records

  • Store activity

  • Marketing implementation

  • Sales performance

  • Compliance with required conditions

After completing the review, we will notify you regarding the outcome.

Refund Processing

Approved refunds will be processed through the original payment method whenever possible.

Processing times may vary depending on the payment provider, financial institution, or transaction method.

Final Statement

At Build Ecommerce Store, our goal is to help entrepreneurs and businesses create stronger digital foundations through professional solutions, strategic marketing, and long-term support.

We are committed to delivering quality services, maintaining transparency, and creating partnerships built on trust.

Build Ecommerce Store

Building Businesses. Creating Growth. Supporting Success.

Email: buildecommercestore@gmail.com

WhatsApp: +8801581531634